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Freshsales

AI CRM for SMBs with Freddy AI

freshworks.com ↗
Best in classAPIZapierFree tierSOC 2
Jack Phillips
Audited by Jack Phillips · Updated June 2026
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Overall score

4.6/ 5
SME fit4/5
per-seat pricing + free tier
JTBD4/5
solid named JTBD
Integration5/5
API + Zapier + 8 integrations
Trust5/5
mature, founded 2016
Quality5/5
4.5 on G2 (1,200 reviews)
Compliance5/5
SOC 2 + GDPR + customer-choice residency

About

Freshsales is the CRM module of Freshworks, providing contact management, deal tracking, and built-in phone and email with Freddy AI for lead scoring and next-best-action suggestions. It is aimed at SMBs needing an affordable CRM with native communication tools.

Best for: SMBs wanting an affordable CRM with built-in phone, email, and AI scoring.

Pricing

  • Free

    Monthly
    Free
    Annual /mo
    Free
    Billing
    per_user
    Notes
    Up to 3 users; basic CRM; contact management

  • Growth

    Monthly
    $11
    Annual /mo
    $9
    Billing
    per_user
    Notes
    Pipeline management; AI Freddy; email templates

  • Pro

    Monthly
    $47
    Annual /mo
    $39
    Billing
    per_user
    Notes
    Multiple pipelines; sales sequences; AI deal insights

  • Enterprise

    Monthly
    $71
    Annual /mo
    $59
    Billing
    per_user
    Notes
    Custom modules; audit logs; dedicated account manager

Key features

  • Freddy AI lead scoring
  • built-in phone and email
  • visual sales pipeline
  • workflow automation
  • chat and WhatsApp integration

Integrations

GmailOutlookSlackZapierMailchimpQuickBooksDocuSignShopify

Trust & compliance

Stage range
MVP → Growth
Founded
2016
Status
active
SOC 2
yes
GDPR
yes
Data residency
customer_choice
External rating
4.5 on G2 (1200 reviews)
Last verified
Jun 2026

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