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Tidio Lyro

AI chatbot for ecommerce and SMBs

tidio.com ↗
RecommendedAPIZapierFree tierSOC 2
Jack Phillips
Audited by Jack Phillips · Updated June 2026
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Overall score

4.4/ 5
SME fit3/5
usage-metered pricing + free tier
JTBD4/5
solid named JTBD
Integration5/5
API + Zapier + 8 integrations
Trust5/5
mature, founded 2013
Quality5/5
4.7 on G2 (1,500 reviews)
Compliance5/5
SOC 2 + GDPR + customer-choice residency

About

Tidio Lyro is an AI customer support chatbot for SMBs and ecommerce that answers questions using a business's knowledge base and product catalog. It integrates with live chat, email, and Messenger and handoffs to human agents when needed.

Best for: SMBs and ecommerce stores needing an AI chatbot trained on their content.

Pricing

  • Free

    Monthly
    Free
    Annual /mo
    Free
    Billing
    flat
    Notes
    50 lifetime AI conversations; basic chatbot; limited channels · Free Lyro conversations one-time

  • Lyro AI Agent

    Monthly
    $39
    Annual /mo
    $29
    Billing
    flat
    Notes
    50 monthly AI conversations; multi-channel; refresh monthly · Scales with conversation volume

  • Lyro Plus

    Monthly
    n/a
    Annual /mo
    n/a
    Billing
    flat
    Notes
    Higher conversation limits; advanced features; priority support · Contact sales

Key features

  • Lyro AI conversational agent
  • knowledge base training
  • live chat handoff
  • multichannel inbox
  • ecommerce product recommendations

Integrations

ShopifyWordPressWooCommerceWixSquarespaceHubSpotMailchimpMessenger

Trust & compliance

Stage range
MVP → Growth
Founded
2013
Status
active
SOC 2
yes
GDPR
yes
Data residency
customer_choice
External rating
4.7 on G2 (1500 reviews)
Last verified
Jun 2026

Reviews

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