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Intercom Fin
AI agent for customer support
RecommendedAPIZapierSOC 2
Audited by Jack Phillips · Updated June 2026
Overall score
4.4/ 5
SME fit3/5
usage-metered pricing + free trial
JTBD4/5
solid named JTBD
Integration5/5
API + Zapier + 8 integrations
Trust5/5
mature, founded 2011
Quality5/5
4.5 on G2 (3,200 reviews)
Compliance5/5
SOC 2 + GDPR + customer-choice residency
About
Intercom Fin is an AI customer service agent built on Intercom's platform that resolves support questions by drawing from help center articles, past conversations, and connected sources. It handles complex multi-step queries and hands off to humans when needed.
Best for: Support teams wanting an AI agent that resolves tickets using existing help content.
Pricing
Essential seat
- Monthly
- $39
- Annual /mo
- $29
- Billing
- per_user
- Notes
- Inbox; basic ticketing; Fin AI at $0.99/resolution · Seat required for Fin
Advanced seat
- Monthly
- $99
- Annual /mo
- $85
- Billing
- per_user
- Notes
- 20 lite seats included; workflows; Fin AI at $0.99/resolution
Expert seat
- Monthly
- $139
- Annual /mo
- $132
- Billing
- per_user
- Notes
- 50 lite seats included; SSO; Fin AI at $0.99/resolution
Fin AI Resolution
- Monthly
- $1
- Annual /mo
- $1
- Billing
- per_resolution
- Notes
- $0.99 per successful resolution; outcome-based · Add-on per-resolution on top of seat
| Tier | Monthly | Annual /mo | Billing | Notes |
|---|---|---|---|---|
| Essential seat | $39 | $29 | per_user | Inbox; basic ticketing; Fin AI at $0.99/resolution · Seat required for Fin |
| Advanced seat | $99 | $85 | per_user | 20 lite seats included; workflows; Fin AI at $0.99/resolution |
| Expert seat | $139 | $132 | per_user | 50 lite seats included; SSO; Fin AI at $0.99/resolution |
| Fin AI Resolution | $1 | $1 | per_resolution | $0.99 per successful resolution; outcome-based · Add-on per-resolution on top of seat |
Key features
- AI agent for tier-1 resolution
- multi-source knowledge ingestion
- human handoff workflows
- analytics and reporting
- conversation actions and tasks
Integrations
SalesforceHubSpotSlackZendeskStripeShopifyJiraZapier
Trust & compliance
- Stage range
- MVP → Growth
- Founded
- 2011
- Status
- active
- SOC 2
- yes
- GDPR
- yes
- Data residency
- customer_choice
- External rating
- 4.5 on G2 (3200 reviews)
- Last verified
- Jun 2026
Reviews
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